Nick Harrison

Director first direct

Nick has worked in financial services for 20 years and joined first direct 2 years ago to lead thedevelopment and growth of first direct’s future customer propositions.  Nick is passionate about the customer and ensuring that the bank offers its customers great products with the best customer journeys.  Instrumental to the delivery of this passion is an ability to work in a focussed Agile environment.   Prior to joining first direct Nick worked for Clydesdale and Yorkshire Bank in a variety of retail banking roles.

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Sessions

From the horse’s mouth: A true case study from first direct