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PANEL: Digital affordability for financial difficulty: revolutionary or a damp squib?
Affordability and driving the right outcomes for customers has never been so front of mind for lenders. In the UK alone, it is estimated that more than 80 million affordability assessments are completed each year, but is digital affordability the answer for better consumer outcomes? Let’s discuss.
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John McMahon
John McMahon
C&R Thought Leader FICOJohn McMahon is a seasoned subject matter expert in Collection and Recovery, who has held leadership positions with blue chip organizations across EMEA and APAC. At FICO, John helps organizations navigate the analytics, technology and operational pathways to extraordinary business gains and best practice environments.
Lucy Moss
Lucy Moss
Customer Success Manager OpenWrksLucy Moss, Customer Success Manager at OpenWrks has ten years experience in the financial services and fintech markets. Lucy was instrumental in the launch of the first digital debt adviser Tully and uses her background in strategy and product to help businesses within the financial services build engaging, valuable customer experiences and improve conversion.
Vanessa Northam
Vanessa Northam
Head of Strategic Relationships StepChange Debt Charity
Slav Losevs
Slav Losevs
Head of Product - Operations Oodle FinanceSlav Losevs, Head of Product – Operations at Oodle Car Finance, leads product teams that make car buying and ownership really simple. He focuses on delivering great outcomes in customer services and loan management by adopting new technologies and re-imagining customer journeys. He was previously a management consultant at Oliver Wyman where he advised banks, insurers and market infrastructure firms on strategy, risk management and digital ventures.
