Tesco Bank teams up with Onfido to onboard new Clubcard Pay+ customers

Ellie Duncan
11 Mar 2022

UK-based Tesco Bank has partnered with identity verification provider Onfido to create a secure, streamlined onboarding process for new customers of the supermarket’s Tesco Clubcard Pay+ product, which launched in January.

Through the partnership between the bank and fintech, new customers will be able to apply directly through the Tesco Bank mobile banking app for Tesco Clubcard Pay+ by taking a photo of their government-issued identity document (ID) and a selfie, rather than completing postal applications.

Onfido initially checks that the ID is genuine and then matches it with the user’s face.

 Sigga Sigurdardottir, chief customer officer at Tesco Bank, said: “Tesco Clubcard Pay+ uses the Tesco Bank mobile banking app to deliver the latest measures and technology to give customers confidence and the highest levels of protection from fraud.

“By partnering with Onfido, we’re building on our reputation as a trusted high street bank with the addition of innovative technology that gives customers the best digital experience possible.”

Onfido’s technology has been integrated within the Tesco Bank mobile banking app to give additional “glare and blur detection”, which provides real-time feedback to help users submit high-quality pictures for document verification, the bank said.

Among the other features provided by Onfido is ‘Optical Character Recognition (OCR) Autofill’, which extracts data from the ID to pre-fill the new customer application form.

“By combining decades of banking experience with advanced biometric and AI technology, Tesco Bank is now able to accelerate the account opening process for new Clubcard Pay+ customers,” said Mike Tuchen, CEO of Onfido.

“The innovative technology provided by Onfido underpins a seamless and secure application experience that protects customers and provides them with a streamlined access to Clubcard Pay+.”