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PANEL DEBATE – How to win customers and influence them
Building consumer trust and winning the consumer adoption battle has and continues to be the arch nemesis for all financial services when it comes to data sharing. However, is now the most critical time to explore turning up the heat on the value exchange? In the current climate consumers are crying out for new ways to engage with digital products to help them with everyday life – so we’re asking; are there now less barriers to market? Is now the window of opportunity to make Open Banking mainstream, and ensure it’s more widely accepted?
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Simon Jones
Simon Jones
Chief Customer Officer ClearBankSimon has over 30 years of experience in Finance, Treasury and Transaction banking across developed as well as emerging markets & digital payments. Before joining ClearBank Simon was responsible for treasury solutions at JPMorgan in EMEA, supporting clients around the world. Simon is actively involved in UK FinTech as a Mentor for TechStars, Barclays Accelerator programme.
Becky Moffat
Becky Moffat
Global Head of Marketing HSBCBecky has been with HSBC for 4 years and initially lead Retail Propositions and Current accounts for the UK Bank, including leading the Connected Money programme which received extensive media coverage as the first scale response to Open Banking in the UK. She currently leads Global Customer Marketing for Wealth and Personal Banking.
Becky’s career has spanned multiple sectors including Financial Services, Media and Publishing and Retail. She joined HSBC from Boots where she was Head of Digital Experience. Her career has focussed on understanding customers and using technology to meet their needs. She is a leader in digital transformation, digitally lead marketing and proposition development and, with a background in economics, has consistently focussed on both marketing and investment effectiveness.
Mark Loch
Mark Loch
Group Payments and Money Services Director Tesco BankMark is Group Payments and Money Services Director at Tesco Bank, responsible for delivering exceptional products and experiences for Tesco customers, not least in the payments space. Tesco is uniquely positioned to bridge customers shopping lives and money lives by leveraging some of the opportunities that Open Banking brings and Mark is responsible for identifying and driving forward these opportunities. An expert in customer experience and digital transformation, Mark has experience across a number of organisations including Accenture, Barclays and IMG.
