Nuapay selected by PayGuard for its call centre customers

13 May 2020

Source: Nuapay

Leading provider of account to account payment solutions, Nuapay, has announced it has been selected by PayGuard®, a brand of Fusion Telecom, to provide Open Banking payment services to its call centre customers. This is the first known deployment of Open Banking payments for telephone orders.

Fusion Telecom helps contact centres of all sizes interact with their customers by fusing leading contact and payment technologies. Its secure payments product, PayGuard®, enables companies to take payments over the phone or by instant message and set up recurring payments in minutes, all while ensuring compliance with security and data privacy regulations.

Working with Nuapay to integrate Open Banking payments into PayGuard® enables Fusion Telecom to go one step further, by bringing SCA compliant payment options to its customer base. In what is understood to be a first for the open banking industry, Fusion Telecom’s 100 merchant clients, spanning travel, retail and insurance, will be able to accept ‘push’ payments made from their customers’ mobile device or computer once a telephone order has been completed.

Enabling ‘push’ payments, where the payer instructs their bank to send money from their account directly to the recipient’s account, means that no card or account credentials are disclosed – vastly reducing the risk of fraudulent transactions. In addition, funds are transferred in real time, enabling faster distribution of goods and services and more positive customer relationships for merchants.

Adam Norsworthy, Managing Director of Fusion Telecom, comments: “We are delighted to be partnering with Nuapay. After an extensive search and vetting of open banking partners available around the world, Nuapay offered an innovative product set and a culture of putting people first, which was key as we aim to continually improve the customer experience. Nuapay’s proven support for their partners at scale and extremely high technical competence was another crucial area for us as a company and brand, and we look forward to working together.”

“We’re excited to be working with PayGuard® on the first known open banking payments deployment of this kind,” adds Brian Hanrahan, Chief Commercial Officer of Sentenial, Nuapay’s parent company. “Already this year, the number of consumer open banking users in the UK passed the one million milestone. This figure will only continue to grow as fast, cost effective and highly secure payments become the norm for businesses and consumers alike. With over 6,000 contact centres in the UK, 61% of which accept payments, initiatives like this will increase adoption even further.”

Nuapay’s PISP processor has a single connection to all major banks in the UK and a growing number of connections across Europe, ensuring that Fusion Telecoms’ clients’ payments will be supported, no matter where their customers bank.