Token.io has launched its annual industry survey, in partnership with Open Banking Expo, on Pay by Bank signals and trends.
Senior professionals from banks, merchants, payment service providers (PSPs), third-party providers (TPPs) and other stakeholders and observers in the UK and Europe, are invited to participate in the fifth annual Token.io and Open Banking Expo survey.
This year, participants are being asked to share their views on the support factors that encourage consumer and merchant adoption of Pay by Bank, as well as the demand and market readiness for commercial variable recurring payments (CVRP).
Token.io is also seeking insights on chargeback and dispute resolution models, industry blind spots, and the growth outlook for Pay by Bank.
Last year, the industry survey found that merchants, PSPs, and TPPs recognised the potential of CVRP in delivering payment choice, better experiences, and lower processing costs. However, respondents identified lack of bank support as an impediment to delivery.
Of the merchants surveyed in 2024, 57% planned to convert card payments to CVRP.
In July, the UK government’s Financial Services Growth and Competitiveness Strategy included plans to establish, via the Payments Vision Delivery Committee, a new model to design and deliver the next generation of retail payments infrastructure, in line with the National Payments Vision.
The Committee is expected to publish its strategy for retail payments infrastructure in the Autumn.
This year, survey participants will not only have their say on the future of payments, they will also receive early access to the survey report when it is released this Autumn, and will be entered to win a two-day pass to Open Banking Expo UK & Europe on 21-22 October in London.
The survey, which is completely anonymous and takes 5-7 minutes to complete, will close on 23 September.
Have your say – complete the survey here.
Token.io is headline partner of Open Banking Expo UK & Europe 2025, which takes place on 21-22 October at the Business Design Centre in London. Click here to find out more about the agenda and speaker line-up.
