NatWest customers gain access to Equifax UK’s ‘Verification Exchange’ solution

Source: Equifax UK

Equifax UK has announced that NatWest will be the first UK high street bank to offer the Equifax UK Verification Exchange solution to help combat mortgage application fraud. This service improves the mortgage application process and champions financial inclusion through instant income and employment verification.

As part of the Equifax UK suite of affordability services, Verification Exchange streamlines verification by providing a verified, digital view of a customer’s income and employment. By replacing manual, paper-based proofing with real-time, direct-from-source data, the partnership directly combats the risk of pay slip fraud. This reduces the administrative burden for both consumers and lenders, helping to limit application dropouts and enabling lenders to approve applications with greater confidence.

The relationship will enable NatWest customers to make faster and more informed responsible lending decisions, in line with their focus on delivering positive outcomes for borrowers under the Financial Conduct Authority’s Consumer Duty regulations.

For consumers, the new process significantly reduces the stress and time involved in applying for a mortgage. The need to find, scan, and upload paper pay slips is eliminated, and a faster, clearer path to approval means applicants can act quickly on mortgage products in a fast-moving market.

Kristina Burwood-Ansell, director, consumer products at Equifax UK, said: “NatWest offering Verification Exchange to their customers is a testament to the power of Equifax data in helping to create a fairer and more efficient mortgage ecosystem. By automating income and employment verification, we are not only tackling fraud risks and the inefficiencies of manual processes but also creating a faster and more transparent journey for borrowers.

“We are proud to offer a solution that enables a faster, more secure, and inclusive experience, empowering lenders to approve with greater confidence and driving financial inclusion across the mortgage market.”

Brad Fordham, head of mortgage distribution and underwriting at NatWest, said: “We know that buying a home is a significant milestone in our customers’ lives, but we believe that the traditional mortgage application process can be made quicker and easier.

“By offering the  Equifax UK Verification Exchange solution, we are fundamentally reshaping the application experience – removing the friction of sourcing and uploading physical pay slips to deliver near-instant certainty. This is part of our strategic goal to bring more joy and less stress to the process of buying a home in the UK. This news creates a more secure path to a mortgage decision for our clients, by introducing vital digital innovation to drive genuine value for prospective homeowners.”

NatWest is a Gold Partner of Open Banking Expo UK & Europe 2026 taking place at the Business Design Centre in London on the 13-14 October.

Further reading: NatWest works with Validis to automate financial data collection within invoice finance