PayPoint Digital Payments and Open Banking: Delivering smarter payments and better customer outcomes through Open Banking

PayPoint is one of the UK’s leading payments and technology businesses, helping organisations simplify payments, improve customer experiences and make better decisions through innovative Open Banking solutions. Serving businesses across utilities, financial services, housing, local government and retail, PayPoint combines deep payments expertise with powerful data-driven capabilities to solve real-world challenges.

Earlier this year, PayPoint strengthened its payments proposition through the acquisitions of AperiData and obconnect, bringing together market-leading payment capabilities with advanced data intelligence and affordability assessment expertise from AperiData, and deep Open Banking expertise from obconnect. The acquisitions enhance PayPoint’s ability to help organisations better understand their customers, improve financial inclusion and deliver more personalised support at scale.

A key example of this in action is PayPoint’s work with Scottish Power, where Open Banking-powered data and insights are helping to support customer engagement and affordability assessments, enabling more informed decisions and better customer outcomes.

At the heart of PayPoint’s offering is its financial insight capabilities driven by Account Information Services (AIS). This provides secure, real-time access to verified income, expenditure and affordability data, removing the need for paper bank statements and lengthy manual processes. Organisations can gain deeper insight into a customer’s financial circumstances, supporting affordability assessments, debt support, discretionary credit decisions, payment arrangements and vulnerability strategies.

By automatically categorising and analysing transaction data, AIS transforms financial information into actionable customer insights, helping organisations make faster, fairer and more informed decisions while reducing operational effort. The solution is fully aligned with Open Banking standards and supports organisations seeking to balance customer outcomes, compliance and efficiency. AperiData’s status as credit reference agency also allows us to combine this data into a credit reference score that merchants can use to make rapid credit decisions based on real-time data.

Alongside AIS, PayPoint offers a comprehensive suite of payments services, including Confirmation of Payee (CoP), account-to-account payments and data-driven verification solutions, helping organisations reduce fraud, improve payment success rates and deliver seamless customer experiences.

In Open Finance and Open Data, PayPoint has recently extended our contract with GetVerified to provide and operate the CoP ecosystem for New Zealand. Together with Raidiam, PayPoint is also in the process of establishing a consumer consent framework for the energy sector, which will be the first example in the UK of a national trust framework outside of financial services.

Visit the PayPoint team at Stand G25 at Open Banking Expo UK & Europe 2026 to learn how Open Banking and Open Data can help your organisation improve customer outcomes, reduce operational friction and unlock the power of real-time financial data. Click here to find out more.